Services and Pricing
BetterBuilt.com IT Support service solutions have been established to provide both technology aware and unaware customers with solutions to the constant changing IT technology burden. Regardless if you have computer problems, a downed system network or need consulting we’re here to help!
What are the benefits of outsourcing?
What works best for you? You have options.
- Have a technical representative come to your home or office.
- Seek technical assistance in a BetterBuilt.com store.
- Bring your computer to a BetterBuilt.com store.
- Speak with a technical representative to fix your computer problems over the phone.
For questions regarding services and pricing, please review the information below. Or call (330)-493-7500 and a technical representative will work with you to determine your best option based on your situation, time requirements, location and budget.
In-Store (Depot) DIAG Rates |
Price |
|
Standard Diagnostic - Flat Fee |
25 |
|
Emergency Diag (next day) |
50 |
|
Diagnostics (DIAGs) are pre-paid, nonrefundable,
and performed on a first-come, first-served basis.
|
In-Store (Depot) Rates |
Economy |
Standard |
Express |
General Maintenance
|
39 |
49 |
59 |
Virus, Malware, & Adware Removal
Includes General Maintenance |
89 |
109 |
129 |
Reinstallation
(NO DATA) Includes General Maintenance |
89 |
109 |
129 |
Backup & Reinstallation
(WITH DATA) Includes General Maintenance |
149 |
189 |
219 |
Additional Items & Custom Solutions
1hr Minimum |
59/hr* |
69/hr* |
79/hr* |
Business days do not include the day of check-in unless received before noon and are Monday through Friday not including holidays and weekends. A business week is 5 business days not including holidays or weekends. *After the first hour ALL hourly rates are billed in quarter-hour increments.
|
In-Store (Depot) Specialty Rates |
Price |
Minimum Charge |
Laptop DC Jack Repair
Diagnostic and Parts Billed Seperatly |
109 |
Flat Fee |
Laptop LCD, LED, Screen Repair
Diagnostic and Parts Billed Seperatly |
109 |
Flat Fee |
Data Recovery
1hr Minimum - DUE AT CHECK-IN |
109/hr* |
109 |
Phone & Remote Service
1/4hr Minimum |
109/hr |
27 |
Emergency Service
1hr Minimum |
109/hr* |
109 |
Unless specifically quoted, our policy is that we bill on a time and materials basis corresponding to the appropriate billing rate & multiplier. *After the first hour ALL hourly rates are billed in quarter-hour increments.
|
Onsite & Specialty Rates |
Price |
Minimum Charge |
Max Limit |
Remote & Phone Support |
109/hr |
27 |
No Limit |
Network Onsite & Servers |
109/hr* |
109 |
No Limit |
Consulting |
159/hr* |
159 |
No Limit |
Research & Development |
219/hr* |
219 |
No Limit |
Unless specifically quoted, our policy is that we bill on a time and materials basis corresponding to the appropriate billing rate & multiplier. *After the first hour ALL hourly rates are billed in quarter-hour increments.
|
Rate Multipliers |
Multiply Rate By |
Before / After Normal Business Hours |
1.5 x normal rate |
Disaster (flood, fire, lightning, etc) |
1.5 x normal rate |
Weekend (except Sat. depot) |
2.0 x normal rate |
Holidays |
3.0 x normal rate |
Weekend Holidays |
4.0 x normal rate |
Travel & Drive Time
The time that it takes each technician to travel from BBC to the client’s location and back to BBC plus additional fees such as toll roads, airplane tickets, lodging expenses, etc. The travel time is then combined with the daily onsite time to create one consecutive billing time for each technician per billing day. This is done to minimize separate quarter hour rounding charges however long haul destinations will have the travel time separately itemized and billed. Notwithstanding, the travel rate is equal to the onsite or specialty rate of each technician, as noted above, unless previously agreed upon prior to the visit.
|
Reinstallation (NO DATA)
- Hard Drive Erased and Formatted
- Operating System Reinstalled (requires customer product key)
- Updated Drivers Installed
- Updated Basic Utilities Installed
- Operating System Upkeep
- File System and Hard Drive Optimization. Includes Installation of up to 3 Customer Specified Items, such as: Software Titles, Printers, and/or Backup Solution (Requires Media and Product Key as applicable)
Backup & Reinstallation (WITH DATA)
- Includes All items from Reinstallation Service listed above PLUS:
- Customer Data is Scrubbed Clean of Viruses, Malware, & Adware. Your Data is Backed Up
- After Repairs:
- Your Data is Transferred Back to Your System
- Your Data is Migrated to look as close to Your Previous Configuration as possible
Diagnostics
- Performed on a First-come, First-serve basis
- Hard Drive Testing
- Memory (RAM) Testing
- Motherboard and Chassis Inspection
- Multipoint Inspect for Viruses, Malware, & Adware
- Diagnose Initial Issue and quote repairs
General Maintenance
- Removal of Unnecessary Software
- Updates to Applications and Utilities
- Operating System Upkeep
- Removal of Temporary Files & Cookies
- File System and Hard Drive Optimization
Virus, Malware, & Adware Removal
- Multipoint Offline and Online Drive Scans for Viruses, Malware, & Adware
- Virus, Malware, & Adware Removal in Each User Profile
- Includes General Maintenance Items
For Website Pricing visit BetterBuilt.net
Unless otherwise noted, pricing effective 1/2014
All invoices are due on receipt unless otherwise noted.
Overdue invoices will be subject to a 1.5% monthly Finance Charge.
Our policy is that we bill for the amount of time that it takes multiplied by the skill level required or service rate chosen. We do not bill by the job unless we have provided a signed quote stating that the job is a fixed price quote regardless of the hours involved. You must agree to our terms and conditions prior to any service.
You must agree to our terms and conditions prior to any service.
Contact us today about your IT, computer and network needs. Call 1-877-325-1109 or use the contact form below.




