Services and Pricing

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BetterBuilt.com service solutions have been established to provide both technology aware and unaware customers with solutions to the constant changing technology burden. Regardless if you have computer problems, a downed system network or need consulting we’re here to help!

What are the benefits of outsourcing?

What works best for you? You have options.

  • Have a technical representative come to your home or office.
  • Seek technological assistance in a BetterBuilt.com store.
  • Bring your computer to a BetterBuilt.com store.
  • Speak with a technical representative to fix your computer problems over the phone.
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For questions regarding services and pricing, please review the information below. Or call (330)-493-7500 and a technical representative will work with you to determine your best option based on your situation, time requirements, location and budget.

Depot (in store) Price Minimum Charge Max Limit
Next Day (Received Before Noon) $59.00/hr. $59.00(-diag) 4 hrs*
3 to 5 Working Days $49.00/hr. $49.00(-diag) 4 hrs*
6 to 10 Working Days $39.00/hr. $39.00(-diag) 4 hrs*
Emergency Service $95.00/hr. $95.00(-diag) NO
Diagnostic (6 to 10 day) $25.00 Flat Fee $25.00 Flat Fee
Emergency Diag (next day) $50.00 Flat Fee $50.00 Flat Fee
Onsite and Specialty Rates Price Minimum Charge Bulk Rate Available?
Travel & Drive Time $69.00/hr. $17.25 NO
Basic Onsite $69.00/hr. $69.00 NO
Remote/Phone Support/VNC $69.00/hr. $17.25 NO
Remote/Phone Specialty see items below see items below YES
Networking Onsite $85.00/hr. $85.00 YES
Consulting $125.00/hr. $125.00 YES
Research & Development $175.00/hr. $175.00 YES
Graphic Design $69.00/hr. $69.00 NO
ASP/PHP/SQL Development $89.00/hr. $89.00 YES
Microsoft.NET Development $89.00/hr. $89.00 YES
Crystal Reports Development $89.00/hr. $89.00 YES
Shockwave Multimedia $89.00/hr. $89.00 YES
Flash Multimedia $89.00/hr. $89.00 YES
Content Editing $89.00/hr. $89.00 YES
Search Engine Customization customized quote customized quote YES
Rate Multipliers Multiply non-discounted rate by
After Normal Business Hours 1.5 x normal rate
Weekend (except Sat. depot) 1.5 x normal rate
Holidays 2 x normal rate
Weekend Holidays 3 x normal rate
Holidays After Normal Business Hours 3 x normal rate

All invoices are due on receipt unless otherwise noted.
Overdue invoices will be subject to a 1.5% monthly Finance Charge.

*4hr. max rate applies to selected depot service rates and is assessed per problem. Therefore two unrelated problems would qualify for two 4hr maximum charges.

Our policy is that we bill for the amount of time that it takes multiplied by the skill level required or service rate chosen. You must agree to our terms and conditions prior to any service.

For complete details visit our warranty page.