Services and Pricing

BetterBuilt.com IT Support service solutions have been established to provide both technology aware and unaware customers with solutions to the constant changing IT technology burden. Regardless if you have computer problems, a downed system network or need consulting we’re here to help!

What are the benefits of outsourcing?

What works best for you? You have options.

  • Have a technical representative come to your home or office.
  • Seek technical assistance in a BetterBuilt.com store.
  • Bring your computer to a BetterBuilt.com store.
  • Speak with a technical representative to fix your computer problems over the phone.

For questions regarding services and pricing, please review the information below. Or call (330)-493-7500 and a technical representative will work with you to determine your best option based on your situation, time requirements, location and budget.

In-Store (Depot) DIAG Rates Price  
Standard Diagnostic - Flat Fee 25  
Emergency Diag (next day) 50  

Diagnostics (DIAGs) are pre-paid, nonrefundable, and performed on a first-come, first-served basis.

In-Store (Depot) Rates Economy Standard Express
General Maintenance
 
29 39 49
Virus, Malware, & Adware Removal
Includes General Maintenance
79 99 119
Reinstallation
(NO DATA) Includes General Maintenance
79 99 119
Backup & Reinstallation
(WITH DATA) Includes General Maintenance
139 179 209
Additional Items & Custom Solutions
1hr Minimum
49/hr* 59/hr* 69/hr*

Business days do not include the day of check-in unless received before noon and are Monday through Friday not including holidays and weekends. A business week is 5 business days not including holidays or weekends. *After the first hour ALL hourly rates are billed in quarter-hour increments.

In-Store (Depot) Specialty Rates Price Minimum Charge
Laptop DC Jack Repair
Diagnostic and Parts Billed Seperatly
99 Flat Fee
Laptop LCD, LED, Screen Repair
Diagnostic and Parts Billed Seperatly
99 Flat Fee
Data Recovery
1hr Minimum - DUE AT CHECK-IN
109/hr* 109
Phone & Remote Service
1/4hr Minimum
109/hr 27
Emergency Service
1hr Minimum
109/hr* 109

Unless specifically quoted, our policy is that we bill on a time and materials basis corresponding to the appropriate billing rate & multiplier. *After the first hour ALL hourly rates are billed in quarter-hour increments.

Onsite & Specialty Rates Price Minimum Charge Max Limit
Remote & Phone Support 109/hr 27 No Limit
Network Onsite & Servers 109/hr* 109 No Limit
Consulting 159/hr* 159 No Limit
Research & Development 219/hr* 219 No Limit

Unless specifically quoted, our policy is that we bill on a time and materials basis corresponding to the appropriate billing rate & multiplier. *After the first hour ALL hourly rates are billed in quarter-hour increments.

Rate Multipliers Multiply Rate By
Before / After Normal Business Hours 1.5 x normal rate
Disaster (flood, fire, lightning, etc) 1.5 x normal rate
Weekend (except Sat. depot) 2.0 x normal rate
Holidays 3.0 x normal rate
Weekend Holidays 4.0 x normal rate
Travel & Drive Time

The time that it takes each technician to travel from BBC to the client’s location and back to BBC plus additional fees such as toll roads, airplane tickets, lodging expenses, etc. The travel time is then combined with the daily onsite time to create one consecutive billing time for each technician per billing day. This is done to minimize separate quarter hour rounding charges however long haul destinations will have the travel time separately itemized and billed. Notwithstanding, the travel rate is equal to the onsite or specialty rate of each technician, as noted above, unless previously agreed upon prior to the visit.

Reinstallation (NO DATA)
  • Hard Drive Erased and Formatted
  • Operating System Reinstalled (requires customer product key)
  • Updated Drivers Installed
  • Updated Basic Utilities Installed
  • Operating System Upkeep
  • File System and Hard Drive Optimization. Includes Installation of up to 3 Customer Specified Items, such as: Software Titles, Printers, and/or Backup Solution (Requires Media and Product Key as applicable)
 
Backup & Reinstallation (WITH DATA)
  • Includes All items from Reinstallation Service listed above PLUS:
  • Customer Data is Scrubbed Clean of Viruses, Malware, & Adware. Your Data is Backed Up
  • After Repairs:
  • Your Data is Transferred Back to Your System
  • Your Data is Migrated to look as close to Your Previous Configuration as possible
Diagnostics
  • Performed on a First-come, First-serve basis
  • Hard Drive Testing
  • Memory (RAM) Testing
  • Motherboard and Chassis Inspection
  • Multipoint Inspect for Viruses, Malware, & Adware
  • Diagnose Initial Issue and quote repairs
 
General Maintenance
  • Removal of Unnecessary Software
  • Updates to Applications and Utilities
  • Operating System Upkeep
  • Removal of Temporary Files & Cookies
  • File System and Hard Drive Optimization
Virus, Malware, & Adware Removal
  • Multipoint Offline and Online Drive Scans for Viruses, Malware, & Adware
  • Virus, Malware, & Adware Removal in Each User Profile
  • Includes General Maintenance Items
 

For Website Pricing visit BetterBuilt.net

Unless otherwise noted, pricing effective 1/2014

All invoices are due on receipt unless otherwise noted.
Overdue invoices will be subject to a 1.5% monthly Finance Charge.

Our policy is that we bill for the amount of time that it takes multiplied by the skill level required or service rate chosen. We do not bill by the job unless we have provided a signed quote stating that the job is a fixed price quote regardless of the hours involved. You must agree to our terms and conditions prior to any service.

You must agree to our terms and conditions prior to any service.

Contact us today about your IT, computer and network needs. Call 1-877-325-1109 or use the contact form below.

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Phone: (877)325-1109
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