Services and Pricing

BetterBuilt.com IT Support service solutions have been established to provide both technology aware and unaware customers with solutions to the constant changing IT technology burden. Regardless if you have computer problems, a downed system network or need consulting we’re here to help!

What are the benefits of outsourcing?

What works best for you? You have options.

Have a technical representative come to your home or office.
Seek technical assistance in a BetterBuilt.com store.
Bring your computer to a BetterBuilt.com store.
Speak with a technical representative to fix your computer problems over the phone.

For questions regarding services and pricing, please review the information below. Or call (330)-493-7500 and a technical representative will work with you to determine your best option based on your situation, time requirements, location and budget.

In-Store (Depot) DIAG Rates	Price
Standard Diagnostic - Flat Fee	25
Emergency Diag (next day)	50
Diagnostics (DIAGs) are pre-paid, nonrefundable, and performed on a first-come, first-served basis.

In-Store (Depot) Rates	Economy	Standard	Express
General Maintenance	39	49	59
Virus, Malware, & Adware Removal Includes General Maintenance	89	109	129
Reinstallation (NO DATA) Includes General Maintenance	89	109	129
Backup & Reinstallation (WITH DATA) Includes General Maintenance	149	189	219
Additional Items & Custom Solutions 1hr Minimum	59/hr*	69/hr*	79/hr*
Business days do not include the day of check-in unless received before noon and are Monday through Friday not including holidays and weekends. A business week is 5 business days not including holidays or weekends. *After the first hour ALL hourly rates are billed in quarter-hour increments.

In-Store (Depot) Specialty Rates	Price	Minimum Charge
Laptop DC Jack Repair Diagnostic and Parts Billed Seperatly	109	Flat Fee
Laptop LCD, LED, Screen Repair Diagnostic and Parts Billed Seperatly	109	Flat Fee
Data Recovery 1hr Minimum - DUE AT CHECK-IN	109/hr*	109
Phone & Remote Service 1/4hr Minimum	109/hr	27
Emergency Service 1hr Minimum	109/hr*	109
Unless specifically quoted, our policy is that we bill on a time and materials basis corresponding to the appropriate billing rate & multiplier. *After the first hour ALL hourly rates are billed in quarter-hour increments.

Onsite & Specialty Rates	Price	Minimum Charge	Max Limit
Remote & Phone Support	109/hr	27	No Limit
Network Onsite & Servers	109/hr*	109	No Limit
Consulting	159/hr*	159	No Limit
Research & Development	219/hr*	219	No Limit
Unless specifically quoted, our policy is that we bill on a time and materials basis corresponding to the appropriate billing rate & multiplier. *After the first hour ALL hourly rates are billed in quarter-hour increments.

Rate Multipliers	Multiply Rate By
Before / After Normal Business Hours	1.5 x normal rate
Disaster (flood, fire, lightning, etc)	1.5 x normal rate
Weekend (except Sat. depot)	2.0 x normal rate
Holidays	3.0 x normal rate
Weekend Holidays	4.0 x normal rate
Travel & Drive Time The time that it takes each technician to travel from BBC to the client’s location and back to BBC plus additional fees such as toll roads, airplane tickets, lodging expenses, etc. The travel time is then combined with the daily onsite time to create one consecutive billing time for each technician per billing day. This is done to minimize separate quarter hour rounding charges however long haul destinations will have the travel time separately itemized and billed. Notwithstanding, the travel rate is equal to the onsite or specialty rate of each technician, as noted above, unless previously agreed upon prior to the visit.

Reinstallation (NO DATA)

Hard Drive Erased and Formatted
Operating System Reinstalled (requires customer product key)
Updated Drivers Installed
Updated Basic Utilities Installed
Operating System Upkeep
File System and Hard Drive Optimization. Includes Installation of up to 3 Customer Specified Items, such as: Software Titles, Printers, and/or Backup Solution (Requires Media and Product Key as applicable)

Backup & Reinstallation (WITH DATA)

Includes All items from Reinstallation Service listed above PLUS:
Customer Data is Scrubbed Clean of Viruses, Malware, & Adware. Your Data is Backed Up
After Repairs:
Your Data is Transferred Back to Your System
Your Data is Migrated to look as close to Your Previous Configuration as possible

Diagnostics

Performed on a First-come, First-serve basis
Hard Drive Testing
Memory (RAM) Testing
Motherboard and Chassis Inspection
Multipoint Inspect for Viruses, Malware, & Adware
Diagnose Initial Issue and quote repairs

General Maintenance

Removal of Unnecessary Software
Updates to Applications and Utilities
Operating System Upkeep
Removal of Temporary Files & Cookies
File System and Hard Drive Optimization

Virus, Malware, & Adware Removal

Multipoint Offline and Online Drive Scans for Viruses, Malware, & Adware
Virus, Malware, & Adware Removal in Each User Profile
Includes General Maintenance Items

For Website Pricing visit BetterBuilt.net

Unless otherwise noted, pricing effective 1/2014

All invoices are due on receipt unless otherwise noted.
Overdue invoices will be subject to a 1.5% monthly Finance Charge.

Our policy is that we bill for the amount of time that it takes multiplied by the skill level required or service rate chosen. We do not bill by the job unless we have provided a signed quote stating that the job is a fixed price quote regardless of the hours involved. You must agree to our terms and conditions prior to any service.

You must agree to our terms and conditions prior to any service.

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